Shipping Policy

Last Updated: August 14, 2026

At Dr Nuro, we aim to process and deliver your order as quickly as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment or order confirmation.

Orders may take longer during sales, holidays, promotional periods or circumstances outside our reasonable control.

2. Delivery Time

Estimated delivery time is generally 4–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather, holidays and other logistical circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

Tracking information may take some time to become active after dispatch.

5. Delayed Orders

If your order is delayed beyond the estimated delivery period, please contact our customer support team with your order number.

We will work with the relevant delivery partner to investigate the delay.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges or other solutions may apply.

7. Failed Delivery

If a courier attempts delivery and the order cannot be delivered because the customer is unavailable, unreachable or refuses the delivery, the courier may make additional attempts or return the package to us.

8. Damaged Package

If your package appears visibly damaged at delivery, please document the condition and contact us as soon as possible.

9. Force Majeure

Delivery may be delayed because of circumstances outside our reasonable control, including natural disasters, extreme weather, strikes, government restrictions, transportation disruptions or other unforeseen events.

10. Contact

For shipping-related questions: