Refund policy

Refund & Return Policy

Last Updated: August 14, 2026

At Dr Nuro, we want you to have a satisfactory shopping experience. If you receive a defective, damaged, incorrect or materially different product, please contact us as soon as possible.

1. Return Eligibility

A return may be accepted when:

  • The product received is damaged.

  • The product received is defective.

  • The wrong product was delivered.

  • The product is materially different from what was ordered.

  • The product qualifies for return under the product-specific return terms displayed at the time of purchase.

Products must generally be unused and returned with their original packaging, accessories and other included items unless the issue itself makes this impossible.

2. Return Request Period

Please contact us within 7 days of delivery to request a return.

For damaged or incorrect orders, we strongly recommend contacting us immediately after delivery.

3. Proof of Damage or Incorrect Product

We may request:

  • Clear photographs of the product

  • Photographs of the packaging

  • An unboxing video, where available

  • Order number

  • Other information reasonably required to verify the issue

Providing an unboxing video can help us process damage or wrong-product claims more efficiently.

4. Non-Returnable Products

Certain products may not be eligible for return because of hygiene, health, safety or other applicable restrictions.

The product page may contain specific return restrictions that apply to that product.

5. Return Shipping

If the return is approved because the product was defective, damaged, incorrect or materially different from the product ordered, Dr Nuro may provide an appropriate return solution.

If a return is requested for a reason not covered by this policy, return shipping costs may be the customer's responsibility.

6. Refund Process

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method or another legally permissible method.

The time taken for the amount to appear in your account may depend on your payment provider or bank.

7. Cancellation Before Dispatch

If you request cancellation before your order has been dispatched, we will make reasonable efforts to cancel it.

Once an order has been dispatched, cancellation may no longer be possible and the order may be handled under the applicable return policy.

8. Refund Exceptions

A refund may be refused where:

  • The product has been used improperly.

  • Damage resulted from misuse or negligence.

  • The product was altered or modified after delivery.

  • The return request falls outside the applicable return period.

  • The product is excluded from returns under its specific product terms.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

9. Contact Us

For return or refund requests: